Refund policy

 

Thank you for shopping at LUXYLOW. We appreciate your business and are committed to providing you with high-quality products and exceptional service. This Store Credit Only, No Refund Policy outlines the terms and conditions regarding refunds for purchases made on our website or in our physical store.

2. Store Credit Eligibility

  • We offer store credit for eligible items that are returned within 14days from the date of purchase.
  • To be eligible for store credit, the item(s) must be in unused, unaltered, and in its original condition, including all original packaging, tags, and labels.
  • Certain items, such as perishable goods, personalized items, any make-up or liquid products are not eligible for store credit unless they are received damaged or defective.

3. No Refunds

  • We do not offer cash refunds for any purchases made through our store.
  • All eligible returns will be issued in the form of store credit.

4. Store Credit Issuance

  • Store credit will be issued for the full purchase price of the returned item(s) minus any applicable restocking fees.
  • Store credit will be provided in the form of an electronic gift card or voucher, which can be used for future purchases on our website or in-store.

5. Return Shipping

  • Customers are responsible for the cost of return shipping, except in cases where the item received is damaged or defective.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact our customer service team within 7 days of receipt at hello@luxylow.com. We will assist you with the return process and provide store credit or a replacement, as applicable.

7. Contact Us

If you have any questions or concerns regarding our Store Credit Only, No Refund Policy, please don't hesitate to contact our customer support team at hello@luxylow.com.

8. Changes to this Policy

LUXYLOW reserves the right to update or modify this policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

By making a purchase from LUXYLOW, you acknowledge and agree to the terms outlined in this Store Credit Only, No Refund Policy.

Thank you for choosing LUXYLOW for your shopping needs!

 

Send all returns to this address:

LUXYLOW

PO BOX 1477

Winder GA 30680